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Jewelry Satisfaction Guarantee
We asked our customers what what they liked about purchasing from My-Wedding-Jewelry.com - here are a few of their answers:
We also learned some things that our customers didn't like and are taking immediate steps to fix these items so that our future customers never have to experience them. We truly thank each and every customer that took the time to respond to our survey!
Your satisfaction is the most important thing to us at My Wedding Jewelry! We only carry the highest quality products and we truly hope that you are happy with your purchase. If after you have received your order you are not satisfied with your purchase, you must email us at firstname.lastname@example.org for your return authorization number and information. All returns are required to be approved by our customer service department and must be returned to the correct processing location. If an order is returned without authorization, it will be refused and returned back to you. We ship thousands of orders every month and cannot process a return without the correct processing information. We provide 100% refund (less shipping) within 7 days of order receipt as verified by the delivery confirmation scan and verification that the item has not been worn. If we don't receive your return within 7 days, there will be a 25% restocking charge for refunds. We do not accept returns on jewelry after 30 days for health reasons.
In order to qualify for a return or exchange, a few simple rules do apply:
First, absolutely no returns or exchanges can be accepted if the original tags are removed from the merchandise. Any merchandise received that shows obvious signs of tampering or removal of original tags will not be accepted and will be returned back to the customer at their expense.
Second, email us at email@example.com to attain your return authorization number. This will enable us to quickly check in your return.
When mailing your package, please note that we will only accept packages to our return warehouse using our preferred mailing service, USPS (United States Postal Service) with the RA number. All returns or exchanges mailed using UPS, FedEx or DHL cannot be accepted and will be returned to sender.
It is important to mail your return or exchange in protective packaging such as a box or bubble mailer to insure that the merchandise is not damaged during the shipping process. My Wedding Jewelry will not be held responsible for lost or damaged merchandise due to lack of care or improper handling.
We strongly recommend you use a delivery confirmation service with your return to guarantee that we have received the merchandise. We are not responsible for items not received by us if they are lost in the mail.
Finally, merchandise received that is damaged, scratched or shows visible wear will not be eligible for a return or exchange. Please understand that absolutely no exceptions will be made to this policy. Any merchandise mailed to us that does not follow these guidelines will be returned to the customer at their expense.
We want you to be absolutely delighted with your jewelry purchase. If for any reason you are not entirely satisfied or need additional information regarding our hassle free return policy, our customer service department will be happy to assist you! You may reach us by phone at 866-586-8925.
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